On-Site Call Center Agent – Johannesburg (BPO)

IntelliBPO in Johannesburg is seeking a Call Center Customer Care Agent for an on-site role. The agent will handle inbound and outbound calls, emails, and messages, delivering accurate information and resolving queries while following client policies and scripts. Daily duties include updating CRM records, handling complaints, and escalating complex issues to supervisors. The position emphasizes teamwork, coaching participation, and maintaining high customer satisfaction levels. J-18808-Ljbffr