Global Escalations Manager & Team Coach (Remote)

Twilio Inc. is seeking an Escalation Manager 4 to lead and mentor a global team of Escalation Managers. This remote role focuses on scaling processes, driving performance improvements, and fostering collaboration and customer empathy across Twilio Support Ops. You will guide the team through onboarding, training, and continuous improvement initiatives while handling complex technical escalations and executive-level communications. J-18808-Ljbffr