Manager, Support Engineering

Oracle Corporation

Nashville, Davidson County108471 - 108471📅 29/10/2026

Descripción

Job Description Manages an Incident Response Center team responsible for coordinating the response to customer technology outages and service disruptions. Oversees shift operations, sets priorities, and balances staffing across incoming calls and active incidents. Serves as the escalation point for complex incidents and urgent customer issues, engaging technical teams and leadership to support timely service restoration. Coaches team members on incident execution, customer communication, and do…

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