Customer Service Manager (w/m)

Customer Service Manager (w/m) Miejsce pracy: Szczecin Twój zakres obowiązków Leadership & Development: Manage, mentor, and support the growth of Team Leaders and Customer Service Agents Process Optimization: Delegate tasks effectively while continuously refining and optimizing customer service workflows Performance Monitoring: Track daily team activities to ensure high quality, efficiency, and alignment with company KPIs Data Analysis & Reporting: Analyze performance metrics, settle workloads,…