IT Service Desk Team Lead

XYZ Corp, a leading IT solutions provider, is seeking a Service & Engagement Team Leader to oversee a frontline support team delivering exceptional service to enterprise clients. You will manage daily operations, coach analysts, and ensure SLAs are met across custom software and digital transformation projects. Partner with engineering and product teams to resolve complex issues, analyze trends, and drive process improvements. You’ll champion a collaborative, agile culture, support continuous l…