Team Leader: Orthocare

Position Purpose To lead and manage the day-to-day performance of the OrthoCare team, ensuring consistent delivery of high-quality, customer-centric service across all stakeholder interactions. To guide and support the team in resolving complex queries and complaints, understanding and responding to member care needs, building strong stakeholder relationships, and continuously improving the end-to-end member journey and overall customer experience. Experience A minimum of 2-3 years' operational…