Operations Controller

Duties & Responsibilities Generating schedules, planning, routing, scheduling and re-scheduling of all service work in line with SLA requirements. Daily effective briefing and debriefing of service teams. Managing of service and task information accurately and effectively on all electronic platforms. Manage and control operational service staff issues (not limited to employment of staff, leave scheduling, over time scheduling, disciplinary issues, co-ordinating training and staff appraisals). A…