Director, Business Systems – Service Platform & Automation

Summary The Director, Business Systems – Service Platforms & Automation is accountable for the strategy, delivery, and operational excellence of several mission‑critical systems supporting Ingram Micro's customer, back office and support operations. This leader owns the full lifecycle of platforms including Zendesk, Gainsight, custom plugin‑ins, AI-driven bots/automation, and legacy systems, ensuring solutions are stable, scalable, secure, and continuously enhanced to drive measurable improveme…