Experience Strategy Lead - Aftermarket & Customer Care

TikTok Local Services is seeking an Experience Strategy Manager to lead data-driven, end-to-end experience and aftersales strategies that protect consumers and boost loyalty. You will diagnose issues via data and stakeholder insights, then partner with cross-functional teams to implement improvements across the aftersales lifecycle. You will build policies, SOPs, processes and rules, respond to feedback, and proactively prevent inferior experiences upstream while balancing risk with growth for …