Senior Manager, Arbitration Operations

Leads arbitration operations across internal and client claims, overseeing onboarding, intake, filing, case progression and award receipt. Manages and develops the team, establishes workflows and quality controls, monitors deadlines and risks, and improves processes in collaboration with clients and internal development and analytics teams. Oversee daily arbitration operations and the claim lifecycle from client onboarding and intake through award receipt. Monitor workloads, deadlines, queues, …