Chief Operating Officer (Deputy)

Duties and Responsibilities Review operational data daily across the business and escalate emerging issues to the COO as a costed hypothesis backed by evidence, not a raw alert Design and run controlled operational pilots to prove a change on a limited sample before it's rolled out at scale Own the operational scoreboard: defining canonical metrics, thresholds and alarms across departments Define what "correctly functioning" looks like across an installed fleet of sites, and build the monitorin…