Airport Customer Service Manager

American Airlines seeks a Customer Service Manager for Airport Customer Experience to lead front-line teams delivering safe, efficient, and exceptional service across check-in, boarding, and arrivals. In this fast-paced, on-site airport role, you will manage daily operations, resolve service disruptions and customer escalations, and coordinate with flight and ramp teams to support on-time departures. You will hire, train, schedule, and coach agents, track performance metrics, and drive continuo…