Specialist, Customer Service (Non-Voice Channel Operations)

Summary Scoot is looking for an energetic and dynamic individual to be a part of the Customer Service, Vendor Management Team. The individual will be responsible for the investigation of feedback and complaints from customers and providing views and ideas on how the customer service/customer experience can be improved in the organization. The individual will partner with the Assistant Manager to oversee vendor quality and performance. The role will focus on non-voice customer servicing channels…