Service Desk Analyst (L1)

L1 Service Desk Support Engineer 6-12 months Scottsdale, Arizona 85260 Key Skills : Service Desk, L1 Support, ITSM, Troubleshooting, Windows, macOS, Office 365, VPN, TCP/IP, Wi-Fi, Ticketing, Incident Management Key Responsibilities: Handle user requests via phone, chat, and email. Log, categorize, and track tickets using ITSM tools. Troubleshoot Windows/macOS, Office applications, VPN, printers, Wi-Fi, and basic networking issues. Escalate complex issues to L2/L3 teams. Document troubleshootin…