Contact Centre Quality Performance Analyst

Contact Centre Resource & Performance Analyst Glasgow | £31.3k - £37.4k per annum (dependent on skills and qualifications) Full-time | Office based Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5809 Great customer service doesn't happen by accident. It takes the right people, the right insight, and the confidence to keep improving eve…