ITSM Process Analyst (Incident Management)

You will lead IT Service Management (ITSM) initiatives by aligning local processes with group standards, driving ServiceNow ITSM delivery, and enabling stakeholder adoption to enhance operational effectiveness and regulatory compliance. Responsibilities Serve as the primary contact for ITSM process and platform matters to ensure clear communication and issue resolution. Map and align local ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management, to …