DACH Senior Customer Onboarding Specialist

<p>As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.</p> <p>You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.</p> <p>This role can be worked Remotely, Hybrid, or from our Berlin Office</p> <p><strong>In this role, you’ll get to:</strong></p> <ul> <li>Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.</li> <li>Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.</li> <li>Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.</li> <li>Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.</li> <li>Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.</li> <li>Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.</li> <li>Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.</li> </ul> <p><strong><br>We are looking for people who:<br></strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Are fluent in spoken and written German</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Can manage multiple implementations or service engagements simultaneously.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Advise on both technical solutions (integrations, APIs) and strategic growth considerations.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Nice-to-Have:</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have supported enterprise or multi-regional customers.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Are familiar with data modelling, reporting frameworks, or CRM governance at scale.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have experience identifying or supporting expansion opportunities.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have a background consulting on CRM platforms.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><hr> <p><span style="font-size: 16px;"><strong>Pay & Benefits</strong></span></p> <p><span style="font-size: 16px;">The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets un