ITIL-Driven Service Delivery Manager

Baraka It Solutions (Pty) Ltd is seeking an experienced IT Service Delivery Manager in Pretoria to govern delivery strategies, align with the City ICT plan, and drive ITIL processes. The role requires senior expertise in incident reporting, asset/contract/SLA compliance, and staff development. The candidate will guide service improvements, manage multi-level user provisioning, and ensure audit readiness while reporting on key performance metrics within the ICT End Support contract. J-18808-Ljbf…