Client Support Manager — Lead AI-Driven User Ops (Crypto)

Coinhako is seeking a Client Support Manager to lead the User Operations team, resolve escalated client issues and implement AI-enabled tools to improve service efficiency. You will own UO policies, risk controls, and MAS-aligned incident management while guiding a team of eight and coordinating with cross-functional stakeholders. The role requires 8 years in customer service operations within financial or crypto sectors, strong communication, and flexibility for non-office hours. J-18808-Ljbffr