Service Desk / Desktop Support Technician - Remote / Telecommute

Job Description Job Description Pay Range: $23.00hr - $28.00hr Job Overview: Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management. Meet SLAs and keep unresolved complaints to a minimum. Key Responsibilities: Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA. Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely. Diagnose network and co…