SME - Program & Project Management

HCL Technologies Limited Job Summary The Subject Matter Expert (Support & Ops) plays a vital role in ensuring the timely resolution of escalations and incidents while adhering to quality norms and service level agreements (SLAs). This role is essential for enhancing customer satisfaction through effective analysis and communication, contributing to the continuous improvement of support operations. Key Responsibilities 1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By …