EMP Customer Service Design Manager (w/m/d)

Your mission Purpose of the Position You ensure that our customers can use our international E-Mobility offering reliably and receive fast, effective support when they have questions or encounter problems. To achieve this, you develop the EMP-specific customer service and operations processes and embed them in the national and regional Operations units together with the Global Head of Operations. You combine a high degree of automation with clear escalation paths and reliable human support for …