Customer Success Analyst

Job Description Shift timings - 5.30 pm to 2.30 am Work mode - Work from office (Hyderabad location) Responsibilities Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn Update customer health information when applicable based on negotiation and discussions with the customer Create renewal offers/quotes based on contract information, customer usage, and company direction Report and maintain an accurate forecast; manage renewal forecasting meeti…