Manager / Assistant Manager (Contact Centre Operations & Planning), ServiceSG

What the role is: In an era of rapid change, ServiceSG is at the forefront of transforming public service delivery — organising services around a citizen-centric journey via a digital concierge (LifeSG), a physical concierge (Service Centres) and its contact centre serves as an outsourced shared service for onboarded agencies, and acts as the central call centre during national crises. ServiceSG contact centre also leads the WOG Resilience Community, an inter‑agency crisis contact‑centre networ…