Assistant Director, Patient Experience & Service Excellence

Tan Tock Seng Hospital is seeking an experienced leader to join the Quality Service Management team as Assistant Director, Patient Experience Unit. You will lead hospital-wide patient experience initiatives, partnering with patients, caregivers and clinical teams to ensure voices are embedded in service planning and transformation. You will oversee the Patient Experience Unit, advance the Service Champion Programme and Bridge@TTSH, and drive improvements through patient-centred design and J-188…