Deputy Unit Manager - Operations and Service

Job Purpose “This position is open with Bajaj Finance ltd.” Managing & Resolving the customer complaints and escalations reaching to the Senior Management team and board of directors. Deep-dive of escalations, RCA CAPA and identifying process Gaps. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) 1. Escalations Management - SMT ? Resolving Customer escalations to the Senior Management Team (email & social media) ? Out calling the customer and und…