Manager - Cloud Contact Center Solutions

Minimum Requirements: Bachelors degree in IT, Computer Science, Engineering, Telecommunications, or a related field. 810 years experience in contact centre technology, telephony, CCaaS platforms, and voice infrastructure. 35 years experience in a technical leadership role. Hands-on experience with platforms such as Amazon Connect, Genesys Cloud, Five9, Webex Contact Center, NICE CXone, or similar CCaaS solutions. Strong technical knowledge of SIP, VoIP, Session Border Controllers (SBCs), IVR, c…