Reactive Sales Agent (Reservationist) - Protea Hotel Fire & Ice! Menlyn Pretoria_SA

Description POSITION SUMMARY Process transient, restaurant requests, changes, and cancellations received by phone, fax, or email. Identify guest, and client enquiry needs and determine appropriate room type and restaurant space. Verify availability of room type, restaurant and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services, and room accommodations. Follow sales techniques…