Assistant Guest Relations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned Guest Experience & Service Leadership Champion high standards of Guest Relations services across all outlets and touchpoints, providing mentorship and coaching to GREs and GROs. Ensure GREs are delivering anticipatory, personalized service, including greetings, table guidance, menu presentation, and farewell, for VIPs and regular guests. Manage floor operations as needed, stepping in during high-volume per…