Descripción
The ISS Commercial Team in Finland is responsible for driving growth and ensuring that our existing and potential customers receive the best possible service from the first contact. The professionals in our sales organization are familiar with our services—cleaning, property maintenance, restaurant, security, lobby, and workplace services—and know how to build a complete solution that meets the customers needs. We are now looking for a COMMERCIAL EXCELLENCE DIRECTOR to join our Commercial team, as our current Commercial Excellence Director is transitioning to a new role internally. This position is permanent- and located in Helsinki. The key purpose of this exciting role is to define, develop, and deliver business development plans, sales analytics, insights, tools, and efficient approaches that support lead generation, competitive pricing, high-quality bid processes, and proactive customer retention across all our sales streams (Solution Sales, Field Sales, and Direct Sales). You will lead and develop the Commercial Excellence team, comprised of Bid and Pricing Managers, building a high-performing team with the right talent and capabilities. The role reports to Commercial Director Finland. Key Responsibilities: - Own and manage the ISS Commercial process from end to end, including its governance. - Manage the supporting roles within the Commercial Team to maximize productivity. - Develop and support the implementation of segment strategies. - Strengthen the ISS positioning in Finland. - Own the CRM system, including training in its efficient use, managing updates, and delivering relevant analytics to support commercial decisions, reporting these to the Leadership Team in Finland. - Define and deliver sales reports, pipeline reports, and sales forecasts to ISS management (including presentations). - Manage the country Content Library and bid writing resources to deliver compelling proposals and RFPs. - Construct, allocate, and manage support resources for each bid o