Airbus - Service Delivery Manager For Service Desk Spain

Job Description: Responsible for overseeing the effective and efficient delivery of Service Desk service in Spain, ensuring it meets customer expectations and service level agreements (SLAs), while also driving continuous improvement and maintaining strong relationships with stakeholders (Service owners, application managers, end users) Roles & Responsibilitiesis accountable for the delivery of all services to expected KPIsis responsible for ensuring fulfillment of run operations within nationa…