Engineering Manager - AI-Driven Customer Ops

Cover Genius seeks an Engineering Manager to lead the Customer Operations tech stack, guiding 2–4 engineers across the Claims Portal, chatbot, and claims bot. You’ll own technical direction, drive scalable services, and mentor a high-performing team delivering customer outcomes. You’ll combine hands-on coding in TypeScript/NestJS and Python/Django with architecture design, CI/CD, and security. Collaboration with Product, Infra, Data & AI teams across time zones is essential for roadmap success.…