Workforce Optimization Analyst-Assoc

Description DATE POSTED: 09/08/2026 CLOSING DATE: 09/15/2026 DEPARTMENT: Customer Care STARTING SALARY: $55,100 - $82,937 Profile Description Supports contact center operations through workforce planning, forecasting, scheduling, performance analysis, and telephony administration. This position analyzes customer contact demand and operational data to optimize staffing, service levels, and resource utilization, while also supporting contact center technologies, including call routing, IVR functi…