Descripción
Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us! Operation and Maintenance Engineer – Cloud Operation Services (m/f/d) Stellen-ID: 22366 Standort: Frankfurt am Main We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: - Deliver customer onboarding and training support, ensuring successful adoption of systems and platforms - Execute operational tasks on cloud-hosted user platforms based on customer requests, ensuring reliability and availability - Continuously perform system monitoring to ensure uninterrupted service availability - Perform independently incident management and troubleshooting, ensuring timely resolution and minimal service disruption - Support problem management and bug fix activities, contributing to sustainable solutions and prevention of recurrence, Support quality enhancement initiatives to improve system performance and customer satisfaction - Coordinate with development teams and L3 support, ensuring efficient escalation handling and resolution of complex issues - Support and track compliance with service agreements (SLAs) and KPIs, Support the design and optimization of Jira Service Management (JSM) portals and ticket workflows to improve service efficiency and user experience - Contribute to the continuous refinement and improvement of operational processes to enhance scalability and robustness - Support the preparation and presentation of operational reports, including KPI tracking, incident analysis, and improvement actions, Support and participate in customer quality meetings, ensuring transparency and alignment on service performance - Perform root cause analysis (RCA) for incidents and recurring issues, supporting the implementation of preventive measures, Support the creation of P1 & P2 major incident re