Senior Delivery Experience Manager (All Genders)

Job Description As the Senior Delivery Experience Manager, you will: Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers. Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication. Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction. Monitor customer satisfaction trends and set priorities accordingly. Coordin…