L1 Help Desk Engineer

Work Experience: 1 - 2 years Work Location: Infopark, Kochi Responsibilities: • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. • Initiates follow up calls with customers. • Responding to client IT support requests via chats, calls, and tickets. • Providing technical support via remote access. • Update and monitor ticketing systems. Essential requirement: • Excellent communication skills. • Willing to work in rotational shift. • Proven experie…