First Nations Customer Service Officer – Expression of Interest

Job Description The Customer Service team is the gateway to AFCA. As a Customer Service Officer, you’ll support all consumers and members by providing clear, accurate and thoughtful guidance across a wide range of enquiries and complaints. You’ll be the first point of contact, building rapport, understanding each person’s situation, and helping them navigate AFCA’s processes with confidence and care. This identified role also includes an added focus on supporting First Nations people when requi…