IT Service Delivery Manager (645)

Position: IT Service Delivery Manager – BFSI (multi country delivery) Location: Cape Town. South Africa Job Type : Permanent Role Overview The IT Service Delivery Manager (IT SDM) is accountable for end‑to‑end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by Teleperformance across multiple countries and regions. The role acts as the single point of accountability for service performance, operational resilience, major…