IT Service Desk Apprentice

Start your IT career with Connect Systems! The IT Service Desk Apprentice role exists to get clients working again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. You will demonstrate the following behaviours: Client-first - treats every ticket as a person who cannot work and communicates accordingly Ownership - …