Business Analyst, Regional Operations (Return and Refund)

About The Team Our Regional Operations team—comprising Customer Service, Return & Refund, Listings, Seller Operations, and Fraud—drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyzes performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologie…