Descripción
Job Description WHAT YOU WILL DO As a Labour Standards Expert, you own and develop the global store labour standards model, defining how work is measured and how long operational tasks should take across our retail environments. Rather than focusing on workforce scheduling or staffing execution, you will create and maintain the methodologies, standards and workload assumptions that form the foundation of labour planning, productivity and workforce decisions across markets. You will ensure labour standards reflect real store operations, customer journeys and operational activities across all store formats, while remaining robust as operating models evolve. You will: Own and maintain the end-to-end store labour standards model, ensuring every operational activity has a clear, validated and documented time value Define and continuously improve methodologies, calculation logic and governance principles behind labour standards Lead time studies, work measurement activities and productivity assessments across front of house, back of house and omnichannel operations Analyse workflows, task execution patterns, workload drivers and operational activities to define accurate labour standards Ensure labour standards are updated to reflect new processes, operating model changes and omnichannel flows Establish and maintain a structured cadence for reviewing and updating task times, including annual refreshes and defined change triggers Build and maintain documentation, methodologies and standard operating principles related to labour standards Act as a subject matter expert on work measurement, labour standards and productivity methodology, supporting both technical and non-technical stakeholders Partner closely with Labour Demand and Workforce Management experts to ensure labour standards translate effectively into workforce planning logic WHO YOU WILL WORK WITH You will work closely with Operations Development, Retail Operations, Labour Demand, Workforce Management, Tech and Pr