Descripción
Junior Account Manager Oslo, Norway 550k NOK fixed + 50% OTC Puzzel: The Low-Down 🔍 Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀 Why we’re proud 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’ Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023 Best Practices Company of the Year 2023 Consistently high Glassdoor rating 2023 customer NPS score of 37 Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025! We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness Key Data Points €57m revenue in FY 2024 (up from €50m in 2023) Currently ~300 employees Used by more than 1100 businesses across 40 countries Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly About the role We are currently recruiting for 2 Junior Account Managers (Inside Sales Representatives) to support our Nordic Commercial Account Management team in Norway and Sweden. You’ll be proactive, organised, and commercially minded. You’ll work closely with a dedicated and highly experienced Account Manager, taking responsibility for managing day-to-day customer changes, progressing smaller upsell opportunities, and supporting renewal preparation for our B-segment customers. This is a great opportunity for someone eager to build a career i