DTS Support Analyst I

DTS Support Analyst I Job Summary: Tracks all customer service items to completion and evaluates customer service issues to determine the level of service needed. Resolves Tier 1 issues and escalates Tier 2 issues to appropriate resources. Maintains and increases knowledge of CHOP IS applications, hardware, mobile devices, and multiple operating system platforms. Provides exceptional customer service and satisfaction with knowledge of incident management, problem management, and change manageme…