Sr Analyst - Knowledge Management (Remote)

The Sr. Knowledge Analyst supports the U.S. Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees. The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedu…