Production Support Analyst

Summary/Objective The primary role of a Production Support Analyst is to provide Tier 2 technical support for the Paymentus application. This role requires conducting data-driven investigations utilizing internal logs and databases, triaging incoming incidents, and ensuring clear internal/external communication. The main goal is to investigate, resolve, or escalate issues in a timely manner to minimize client impact and expedite accurate resolutions. Essential Functions/ Responsibilities 1. Iss…