Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader to manage a team and drive operational excellence across OM/OTC processes. The role combines people leadership, process ownership and improvement initiatives. This is a hybrid role based in Łódź. Key responsibilities: Team leadership - Leading and developing a Customer Service team (approx. 20 people). Service quality - Ensuring high-quality service delivery across OM/OTC processes. Process improvements - Driving process improvements, s…