Head of Customer Care

Contract type: Permanent Hiring manager: Sarah Farquharson Recruiter: Abi Loe Grade: D Location: Alderley Park Working style: Hybrid 50% home/office based Closing date: 6th November 2026 We are looking for a Head of Customer Care to join Royal London. This is a high-profile senior leadership role responsible for leading Royal London's Customer Care function, spanning Complaints, Rectifications, Due Diligence, Agency Management and Data Management. You'll ensure customers receive fair outcomes, …