IT Service Desk Sr Manager

Job Description The primary role of the IT Service Desk Manager is to ensure the quality of delivery of Level 0 IT Support (Helpdesk). Responsible for overall end to end ticket lifecycle definition, tracking, monitoring and reporting. Roles/Responsibilities Responsible for overseeing and managing the Level 0 IT Support Team / Helpdesk (3rd Party Provider) Support and improvement L0 daily functions: Timely review and assessments of tickets Resolution and closure of tickets that qualify for L0 re…