Customer Service Team Leader

PRIMARY PURPOSE OF THE ROLE To lead, support, and develop the Customer Service team while ensuring consistent, high-quality service delivery across orders, enquiries, and issue resolution. The role is accountable for day-to-day operational oversight, escalation management, ticket flow, and team performance in line with agreed KPIs, SLAs, and business objectives. KEY RESPONSIBILITIES Team Leadership & Daily Operations Lead and support the Customer Service team in day-to-day operational activitie…