Team Lead Customer Care - US Market (f/m/d) @MYTHERESA

WHAT YOU WILL DO Manage day-to-day operations for one of our in-house customer care teams Provide the best in class customer service Dealing with sensitive customer data Setting personal objectives, targets, and guidelines for team members Bi-annual team reviews Ensure the implementation of coaching and training programs Supporting each team member in their personal and professional growth Contribute to continuous improvement of our internal processes to strive for an excellent customer experie…